Service Desk Engineer

Service Desk Engineer – Leeds

Salary: £30K – £40k + Benefits (see below)

About Afinite

We are an IT services provider based in Leeds, West Yorkshire. We provide advice, consultancy and support to businesses, charities, not-for-profit organisations and educational institutions across the UK.

We pride ourselves on our in-depth technical ability and personable approach when identifying problems and providing opportunities for our clients. As a Microsoft Partner, we help our clients take full advantage of Microsoft 365, Dynamics 365 and the Azure cloud platform.

Benefits

• 8% Employer Pension Contribution

• Electric Company car available after probation

• Personal Training & Development Budget and in work time to enhance skills

• Active participation in company growth and future

• Performance related bonus

The Service Desk Engineer role

Responsible for providing first class IT service desk support to our customers, as well as assisting and leading a variety of internal and client projects.

Key responsibilities (included but not limited to):

• Providing technical support to a variety of clients

• Answering support queries via telephone, email and our helpdesk

• Escalating and communicating issues to other members of the team as appropriate

• Identifying and troubleshooting hardware & software issues both remotely and in person

• Working pro-actively with the technical team to effectively manage multiple open cases; responding within agreed timescales and managing responses effectively.

• Installing and configuring computer hardware, deploying operating systems and applications using automation and ensuring internal documentation is maintained.

• Assisting customers remotely and in-person

Experience of our Service Desk Engineer

• Service Desk: 3 Years (preferred)

• IT Support: 3 Years (preferred)

Skills required of our Service Desk Engineer

• Experience administering and configuring Microsoft 365 platform including Azure Active Directory, Exchange Online, Dynamic Group Creation, Microsoft Teams administration, SharePoint and OneDrive

• Experience deploying and administering Windows Server 2012 or later

• Understanding of Active Directory security groups and use of Organisational units

• Working knowledge of VMWare and Hyper-V virtualisation platforms

• Experience with Android, iOS, MacOS and Windows (7 and later)

Please get in touch for a full job description or more information about the role.