January 5, 2024

Service Administrator – Rochdale 

Salary: Ranging from £20,000 -£23,000 per annum (dependent upon experience) plus benefits (see below)


About Us

Our Service & Maintenance team is growing! We are seeking to recruit a Service Administrator to join our team in Rochdale. We offer competitive packages, benefits and much more. Plus, a supportive and development-focused culture which is tailored to each individual.

A&F Sprinklers has been established since 1986 and has seen rapid growth over the past 5-10 years. We are continuing to grow and develop our business and with your help, we will all succeed. A&F Sprinklers is now an Employee-Owned Business as part of an EOT.


What we can offer you:

  • Salary – Ranging from £20,000 -£23,000 per annum (dependent upon experience)
  • Hours – 36.25 per week, operating flexibly between 08:00-09:30, 3pm finish on Fridays.
  • Annual Leave – up to 34 days per year (including bank holidays with Christmas close down).
  • Company Performance Bonus – our bonus scheme runs twice per year (in summer and winter).
  • Private Health Care – protection for your health for you!
  • Life Assurance – giving you peace of mind in the event of passing.
  • Employee Assistance Program – that little extra support where you need it most.
  • Wellbeing Events – various of initiatives for team building and wellbeing.
  • Long Service Awards – ranges from meals, hotels, weekends away! Not bad, eh?
  • Bespoke Development Programs – training and development that suits you, not just a tick in the box.
  • Friday Early Finishes – 3pm finishes.
  • Various Charity and Social Events – we genuinely care about others.
  • Health Surveillance – caring about you and your health.


Main Role of the Service Administrator (not limited to):

  • Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents
  • Processing of completed Service Jobs. Following the correct SOP for uploaded of completed paperwork
  • Send all completed paperwork directly to the customer via email.
  • Ensure all email correspondence is done to the company standard.
  • Monitor the Service Schedule and ensure that all jobs are completed. If a job hasn’t been marked as completed, investigate and escalate to the PPM Labour coordinate and the service manager.
  • To undertake administration tasks necessary to manage and document the day-to-day business.
  • Working alongside key personnel within the company to assist in administration duties.
  • Answer and direct phone calls
  • Write and distribute email, correspondence memos, letters, faxes, and forms.
  • Assist in the preparation of regularly scheduled reports.
  • Provide general support to visitors.
  • Act as the point of contact for internal and external clients


The Ideal Skills of the Service Administrator: 

  • Attention to detail and ability to apply analytical thinking in problem-solving.
  • Experience working within a customer-facing role, and the ability to build strong customer relationships.
  • Able to work under pressure and to a high standard.
  • Excellent communication/customer-facing skills.
  • Disciplined and organised.
  • Able to work on own initiative, unsupervised, but also contribute to an effective team
Work Level
Employment Type
Full Time
up to £23,000
A&F Sprinklers
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