Service Administrator – Rochdale
Salary: Ranging from £20,000 -£23,000 per annum (dependent upon experience) plus benefits (see below)
About Us
Our Service & Maintenance team is growing! We are seeking to recruit a Service Administrator to join our team in Rochdale. We offer competitive packages, benefits and much more. Plus, a supportive and development-focused culture which is tailored to each individual.
A&F Sprinklers has been established since 1986 and has seen rapid growth over the past 5-10 years. We are continuing to grow and develop our business and with your help, we will all succeed. A&F Sprinklers is now an Employee-Owned Business as part of an EOT.
What we can offer you:
- Salary – Ranging from £20,000 -£23,000 per annum (dependent upon experience)
- Hours – 36.25 per week, operating flexibly between 08:00-09:30, 3pm finish on Fridays.
- Annual Leave – up to 34 days per year (including bank holidays with Christmas close down).
- Company Performance Bonus – our bonus scheme runs twice per year (in summer and winter).
- Private Health Care – protection for your health for you!
- Life Assurance – giving you peace of mind in the event of passing.
- Employee Assistance Program – that little extra support where you need it most.
- Wellbeing Events – various of initiatives for team building and wellbeing.
- Long Service Awards – ranges from meals, hotels, weekends away! Not bad, eh?
- Bespoke Development Programs – training and development that suits you, not just a tick in the box.
- Friday Early Finishes – 3pm finishes.
- Various Charity and Social Events – we genuinely care about others.
- Health Surveillance – caring about you and your health.
Main Role of the Service Administrator (not limited to):
- Conduct clerical duties, including filing, answering phone calls, responding to emails and preparing documents
- Processing of completed Service Jobs. Following the correct SOP for uploaded of completed paperwork
- Send all completed paperwork directly to the customer via email.
- Ensure all email correspondence is done to the company standard.
- Monitor the Service Schedule and ensure that all jobs are completed. If a job hasn’t been marked as completed, investigate and escalate to the PPM Labour coordinate and the service manager.
- To undertake administration tasks necessary to manage and document the day-to-day business.
- Working alongside key personnel within the company to assist in administration duties.
- Answer and direct phone calls
- Write and distribute email, correspondence memos, letters, faxes, and forms.
- Assist in the preparation of regularly scheduled reports.
- Provide general support to visitors.
- Act as the point of contact for internal and external clients
The Ideal Skills of the Service Administrator:
- Attention to detail and ability to apply analytical thinking in problem-solving.
- Experience working within a customer-facing role, and the ability to build strong customer relationships.
- Able to work under pressure and to a high standard.
- Excellent communication/customer-facing skills.
- Disciplined and organised.
- Able to work on own initiative, unsupervised, but also contribute to an effective team
