Internal Sales Administrator – Grangemouth
Enviroclean are a well-established business supplying cleaning and janitorial solutions, predominantly in the Scottish region, but also with National offering. Our strength lies-in our outstanding customer service coupled with depth of stock, experience, knowledge and service offering.
Enviroclean offer a challenging work environment, competitive wage and benefit package and a strong commitment to continuous improvement and excellence.
We have a culture of modesty and humility; we work hard; we’re passionate, we love what we do; the client is always cared for; we have a culture of care for our staff.
Benefits
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Enthusiastic and friendly team
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20 days holiday plus bank holidays
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Off road private parking
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Good Public transport connections
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Basic food provisions provided
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Culture of caring for staff
Skills and Experience Needed of the Internal Sales Administrator
- Relative level of experience in sales or customer service-based role.
- Intermediary level of knowledge of our product ranges and target market
- Experience in order processing at speed whilst maintaining high-level of attention to detail.
- Exemplary in serving customers at the highest standard, in accordance with the core values of our Customer Service Charter.
- Putting the customer first in everything you do.
- Collaborative team worker.
- Excellent communication skills and good organisational skills.
- Ability to work under pressure, remain calm and hit deadlines.
- Ownership mindset, ability to use your own initiative to solve problems.
Key Responsibilities of the Internal Sales Administrator
- Your role includes the support and service to our customers on a daily basis as their primary point of contact, especially those associated with the sales area you are assigned to.
- You will be required to manage the inbox, process orders, create quotes, resolve queries and work closely with our transport and warehouse teams to ensure the needs of the customer are met to the highest standard every day.
- Completing sales enquiries correctly, efficiently & personally ensuring that the customer is always communicated with and satisfied. Following-up quotations.
- You will support the account manager administratively to whom you are assigned and facilitate them with their workload to ensure they are as free as possible to hit their KPI targets. The work you do will be instrumental in helping the sales area hit targets.
- You will be required to collate data on customers prior to visits and summarise the call reports after visits, entering notes and creating actions in Pipedrive (CRM) where relevant.
- Liaising with suppliers and sourcing products as required.
- Supporting the other team members with order processing and inbound enquiries etc if they are short-staffed or we are extra busy.
